Terms of service

Garment Care & Cleaning

Do not attempt to clean or alter any garment yourself. We handle all cleaning through a professional dry cleaner.

If a garment is returned with excessive staining or damage (e.g. fake tan, makeup, tears, burns, etc.), you may be charged the full replacement value of the item.

 

Damage or Loss

You are responsible for the item from the moment it is delivered until it is returned to us. You will be charged the full replacement cost of any item lost, stolen, or damaged beyond repair. This includes damages from: Fake tan stains, rips or holes, permanent makeup stains, mould, or perfume damage.

Assessments are made at our discretion based on condition and market availability.

 

Faults, Incorrect Items & Quality

Please be aware that all dresses are part of a rental collection and may show minor signs of wear. If you believe your item is faulty or incorrect, DM us within 6 hours of receiving it, with photos of the garment.

 

Limitation of Liability

The Dress Society is not responsible for delays caused by third parties, including Australia Post, or for any loss, damage, or inconvenience caused by: Postal delays, late deliveries, unworn or unsuitable garments. Refunds will not be issued in these circumstances.